At opk365, we take the privacy of our Pakistani players seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information when using the opk365 Platform.
opk365 ("we", "us", "our") operates the online casino and sports betting platform accessible at opk365.net (the "Platform"). This Privacy Policy applies to all personal data collected from individuals ("you", "Player", "User") who visit, register on, or use any part of the opk365 Platform, including the website, any associated mobile interfaces, live chat support, and promotional communications.
This policy is to be read together with the opk365 Terms & Conditions and the Responsible Gaming Policy. By using the opk365 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
This Privacy Policy governs the personal data of all Players accessing opk365 from any location, including players based in Karachi, Lahore, Islamabad, Faisalabad, and other cities across Pakistan.
opk365 collects the following categories of personal data from Players. We collect only what is necessary for the purposes described in this policy.
| Category | Examples | Mandatory? |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | Yes — KYC required |
| Contact Data | Email address, mobile number, residential address (city, province) | Yes — account creation |
| Financial Data | JazzCash / EasyPaisa account number, bank account details (HBL, UBL, Meezan), USDT wallet address, transaction history | Yes — deposits & withdrawals |
| Account Activity Data | Login timestamps, bet history, game history, bonus usage, session duration, win/loss records | Automatically collected |
| Technical Data | IP address, device type, browser version, operating system, screen resolution, referring URL | Automatically collected |
| Communications Data | Live chat transcripts, support email correspondence, survey responses | When you contact us |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred communication channel | Optional |
opk365 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, genetic data, or health data, except where health-related information is voluntarily disclosed in the context of a responsible gaming self-exclusion request.
The majority of personal data opk365 holds about you is provided directly by you when you: register an opk365 Account; complete KYC identity verification; make a deposit or request a withdrawal; contact our customer support team via live chat or email; participate in a promotion or survey; or update your Account profile settings.
When you access and use the opk365 Platform, we automatically collect certain technical and behavioural data through cookies, web beacons, log files, and similar tracking technologies. This data is collected regardless of whether you are logged into your Account and includes details such as your IP address, device identifiers, session duration, pages visited, and in-game actions. Please refer to Section 7 (Cookies & Tracking) for full details.
opk365 may receive personal data about you from the following third-party sources:
opk365 processes your personal data only where a valid legal basis exists. The following table sets out the primary purposes for which we process your data and the corresponding legal basis for each.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact [email protected] or update your Account notification preferences.
opk365 uses your personal data for the following specific purposes:
opk365 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Trusted third-party vendors who process data on our behalf under binding data processing agreements, including: KYC and identity verification providers; payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20 processors); fraud detection and risk management platforms; cloud hosting and infrastructure providers; customer support software vendors; and email and SMS communication platforms.
opk365 partners with third-party game studios and aggregators to deliver casino games on the Platform. These providers may receive limited technical data (such as session tokens and game transaction IDs) necessary to deliver their games. They do not receive your identity or financial data beyond what is required for game delivery and RTP auditing purposes.
opk365 may be legally required to disclose your personal data to our licensing authority, financial intelligence units, law enforcement agencies, or courts of competent jurisdiction when required to do so by law, court order, or regulatory direction. opk365 will notify you of such disclosure where permitted by law to do so.
In the event of a merger, acquisition, restructuring, or sale of all or part of opk365's business assets, your personal data may be transferred to the relevant acquiring entity. We will notify affected Players in advance of any such transfer and ensure that the recipient entity provides equivalent privacy protections to those set out in this policy.
opk365 will never share your personal data with third-party advertisers, data brokers, social media platforms, or any other commercial party for marketing or profiling purposes without your explicit consent.
Cookies are small text files stored on your device when you visit a website. opk365 uses cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) to operate and improve the Platform, maintain your login session, remember your preferences, and collect analytical data about Platform usage.
You can control or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the opk365 Platform, including your ability to stay logged in during a gaming session. Most modern browsers (Chrome, Firefox, Safari) provide cookie management tools in their privacy or settings menus.
opk365 implements a comprehensive suite of technical and organisational security measures to protect your personal and financial data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes:
While opk365 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your Account credentials confidential and for logging out of your Account when using shared or public devices.
opk365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licensing obligations. The following retention periods apply:
At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with opk365's internal data deletion procedures.
As a Player on the opk365 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] or through the 24/7 live chat. opk365 will respond to all valid requests within 30 calendar days.
Please note that certain rights are subject to limitations. For example, opk365 cannot delete data it is legally required to retain under anti-money-laundering regulations, even if you submit an erasure request. We will always explain any such limitation clearly when responding to your request.
The opk365 Platform is strictly restricted to individuals who are 21 years of age or older. opk365 does not knowingly collect personal data from any person under the age of 21. Our registration process includes mandatory date-of-birth declaration and age verification checks. If opk365 becomes aware that a person under 21 has provided personal data or created an Account, we will immediately suspend the Account, delete the associated personal data, and — where a deposit has been made — return funds to the originating payment method after deducting any winnings in accordance with our minor-protection policy.
If you have reason to believe that a minor has registered on the opk365 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. Parents and guardians in Pakistan are encouraged to use parental control software to prevent minors from accessing online gaming platforms.
opk365 reserves the right to amend this Privacy Policy at any time. When material changes are made, we will notify registered Players by email and/or by displaying a prominent notice on the Platform at least 7 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect when the most recent version was published. Continued use of the opk365 Platform after the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the opk365 Data Protection team through any of the following channels:
opk365 is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with our response, you have the right to escalate the matter to the relevant supervisory authority or dispute resolution body under our gaming licence.
This Privacy Policy forms part of the overall opk365 Player Agreement and should be read alongside the Terms & Conditions and the Responsible Gaming Policy. In the event of any conflict between this Privacy Policy and those documents on a privacy-specific matter, this Privacy Policy shall prevail.
opk365 builds privacy protections into every layer of the Platform — from registration to withdrawal — so Pakistani players can game with complete confidence.
Every connection between your device and the opk365 Platform is protected by 256-bit SSL encryption — identical to the standard used by HBL and Meezan Bank for online banking in Pakistan.
opk365 does not sell, rent, or share your personal data with advertisers or data brokers — full stop. Your information is used solely to operate your Account and deliver our gaming services.
Our KYC verification process ensures every opk365 Account is linked to a real, verified individual — protecting the platform from fraud and protecting you from unauthorised use of your Account.
You have the right to access, correct, or delete your personal data at any time. Submit a request via live chat or email and opk365 will respond within 30 calendar days, as set out in Section 10.
opk365 operates under an internationally recognised gaming licence with strict data protection obligations. Our privacy practices are audited regularly to ensure ongoing compliance with applicable regulations.
opk365 enforces mandatory age verification at registration to ensure the Platform is accessed only by adults aged 21 and above, protecting minors and complying with our responsible gaming obligations.
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